The crew at Sev3ns Candles is dedicated to assuring that your experience shopping online is always positive. We crafted our policies to be fair, transparent, and hassle-free. If there are any issues with your product we ask that you send us an email with a description and a picture of the damaged product within the first 24 hours of you receiving the damaged goods. Depending on the concern we will replace products if communication is provided within 24 hours of products being received. All shipments that are sent will come with a tracking number, we do not control delays with shipping companies.  Each item that Sev3ns Candles sells comes with care instructions please follow for all the best results of all goods.